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CUSTOMER SERVICE

Welcome to specsfactory.co.uk customer service

As a valued customer of SpecsFactory, your satisfaction is our highest priority. Should you experience any issues with your purchase please initially contact your local SpecsFactory partner optician where you purchased our product. Our partner optician will happily assist you as your main point of contact regarding your purchase.

If there is anything else you require our assistance with then we are also at hand to help you. Please kindly email our customer service team via: service@specsfactory.co.uk

One of our experienced team members will be happy to assist you!

For information regarding changes to your order or issues with your prescription, please contact the SpecsFactory partner optician where you purchased your glasses. Our partner opticians are always ready to help answer any question or concern you may have.

By subscribing to our newsletter, you are the first to be informed about new offers, new products and new technologies. You also receive special offers as well as many other advantages. Should you however want to unsubscribe, you can do so anytime you want. Simply click the Unsubscribe button in the newsletter, and you will no longer receive news about special offers or new products. 

You are also welcome to send an email to service@specsfactory.co.uk and request. Our Privacy Policy also indicates our policy on the processing of personal data, in accordance with the relevant UK Regulation.

If you want to receive our newsletters again, you are always welcome to sign up again here.

What if you scratch your lenses or break your frames? All you have to do is contact the optician where you purchased the eyeglasses.

For questions about our offers, please send an email to service@specsfactory.co.uk

For any questions or concerns regarding your appointment, scheduling, rescheduling, please call us: 0203 808 8946 (Mon-Sat 8 am to 8 pm).  The service@specsfactory.co.uk team is ready to help you.