Guarantee and Claims

Our guarantee

Guarantee and Claims


100% Satisfaction guarantee, claims and 2-year warranty

We are a very well established company in the UK. Our customers will receive an exceptional service at our partner opticians. We're not just an anonymous online company with an address; you get in touch with our customer service team directly or our partner opticians if you have any issues or concerns. This means that you always have a direct contact person to speak to in the event of a guarantee or warranty claim.


100% Satisfaction Guarantee

Once you have received your glasses from the partner optician, our 100% satisfaction guarantee allows you to exchange your varifocal lenses twice within the first 6 months if you experience any vision problems; or if they are faulty or delivered with the wrong prescription / specification.


This is how is works:

In the event of defect, specsfactory will do its best to rectify the problem. Please go to your local partner optician to exchange your lenses; they'll then check them, adjust them or replace them if necessary.



Our 2-year warranty starts from the date of delivery and ensures that specsfactory will repair any damages or if necessary replace the glasses.

You'll find further information on this in our terms and conditions