100% Satisfaction Guarantee
100% satisfaction guarantee You are hereby entitled to have the product repaired or replaced 1x within the first 6 months from the date of purchase if you are unhappy.
If the value of the replacement pair is less than the original pair purchased, the difference will then be reimbursed. However, full refunds are not possible and specsfactory warranties do not apply for loss.
During a claim, specsfactory reserves their right to rectify errors or defects. If a repair is not possible, we will manufacture a new pair of specs for you.
This is how is works:
Please go to your optician and use your right to exchange your lenses if you experience difficulties within the first 6 months.
Phone: 0203 868 1033