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Satisfaction Guarantee and Warranty

100% Satisfaction Guarantee 

Once you have received the glasses from your optician, our 100% satisfaction guarantee allows you to exchange your varifocal lenses twice within the first 6 months if you experience any non-tolerance, or if they are faulty or delivered to the wrong prescription/specification.

This is how is works: 

Please go to your optician and use your right to exchange your lenses. They will then check the lenses and replace them if necessary.

They will then replace the lenses and contact you as soon as they are finished.


You don't need to worry about all kinds of damages, which take place within first 24 months due to quality errors or faulty fabrication, commencing from the date of delivery. Our 2 year warranty period from the date of purchase insures that specsfactory will repair any damages or if necessary replace the glasses.

You'll find further information on this in our terms and conditions.

Phone: 0152 538 5236

Email: info@specsfactory.co.uk

Updated 06.05.2016